Privacy Policy
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information if you choose to provide it:- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:- Internal record keeping.
- We may use the information to improve our products and services.
- Where you have subscribed, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
If you interact with any social media buttons on our website, a cookie will be used to remember your actions.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
This website assumes implied consent for cookies and meets the ICO's guidelines on the EU e-Privacy Directive.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:- whenever you are asked to fill in a form on the website, uncheck any box that requests you to join a mailing list / newsletter or use your details for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Delivery FAQ
How much does delivery cost?
NI/UK - £4.50 48hr Tracked Delivery
ROI - £7.99 Tracked Delivery
International - £14.99 Tracked Delivery
[Please be aware that International orders may incur processing fees, import duties and taxes, these are payable by you, the customer. If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.]
How long does delivery take?
NI/UK - Orders are sent via 48hr tracked delivery.
EIRE - Orders are sent via tracked delivery & can take up to 3-5 business days.
International - Orders are sent via tracked delivery.
Europe 3-5 business days. Rest of World 6-7 business days
[Please note that 48hr delivery means 48 hours from when the courier picks up your package from us & not from the date of purchase. We aim to ship every order same day or within 24 hours of your purchase.]
My order hasn't arrived?
If your order hasn't arrived within the delivery time please contact your courier with your tracking code which is provided in your despatch email & they will be able to help you further. If your package goes missing please contact support@helxsports.com and we will help your further.
Returns & Exchanges FAQ
I want to return my item for a refund.
No problem! In the event that you are unhappy with your HELX purchase we are happy to give you a full refund if you return your un-used item, in its original packaging with all labels attached and invoice included for proof of purchase within 30 days of your original purchase. We provide a return shipping label in your package with the return address. HELX will process your refund the same day we receive your item, but please allow 7-14 days for your bank to process your refund. HELX has no control over how long your bank takes to process your refund.
I was sent the wrong item/size.
In the unlikely event that this happens, we ask that you please return the item to us and we will process the correct item to be sent out to you asap. HELX will cover the shipping costs for any returns due to faulty items / or picking errors in relation to your size/item.
I ordered the wrong item/size.
This is fine, we all make mistakes. Simply email support@helxsports.com to let us know you need an exchange to a new size. Once we receive your un-used item(s) with all labels attached in its original packaging we will process your exchange and send your new item out asap. Please note, if you order a wrong item or wrong size, the shipping costs for your exchange are covered by you, the customer. HELX will cover costs for faulty items.
What qualifies as a faulty product?
A faulty product is considered faulty or not acceptable quality if:
- It is unfit for purpose.
- It is significantly different from the description.
- It is received with damages on arrival.